World Mobile Network Management Policy

1. Internet Service

World Mobile provides Broadband Internet Access Services to our subscribers as part of our mobile and fixed wireless access (FWA) plans. “Broadband Internet Access Services” refers to services that enable the transmission and reception of data from all or substantially all Internet endpoints. The network practices, performance characteristics, and commercial terms applicable to World Mobile subscribers are detailed in this policy. This policy does not cover practices, characteristics, or terms that may apply when using a roaming partner network, where available.

2. Broadband Internet Access Services Terms and Conditions

Our Broadband Internet Access Services are subject to our Plan Terms and Conditions, including our Privacy Notice and Acceptable Use Policy (collectively, “Terms”). These Terms are subject to change, so we recommend periodically checking for updates on the World Mobile Terms and conditions Notices page at worldmobile.io. Certain uses of our network are prohibited, as described in Section 5 of the Plan Terms, including, without limitation, uses prohibited under our Acceptable Use Policy. Our dispute resolution procedures are addressed in the Plan Terms.

3. World Mobile Data Plans

World Mobile offers various data plans that provide Broadband Internet Access Services to you. The data plans are intended for personal use in the United States only. Data usage within our network is counted by bytes with no rounding. When roaming, depending on our roaming partner, your roaming data usage may be rounded up to the next full 10-kilobyte increment at the end of each data session. Each World Mobile Service plan has an assigned monthly high-speed data usage level.

Please note that accessing 5G and/or 4G LTE provided through your Service plan requires a capable device and SIM within an appropriate coverage area. We will measure your upload and download data usage, including all of your requests to upload or download data, as well as network overhead. If your total data usage aggregated over the billing cycle exceeds the monthly usage level for the plan you purchased, you may experience reduced data speeds for the remainder of the billing cycle. When you begin a new billing cycle, your Service plan usage level will be reset, and your data speed will be restored.

4. Network Protective Measures

To minimize capacity issues and ensure reliable, quality service to our customers, we may take measures to protect our network. We may use automated systems to analyze network traffic to detect and prevent unlawful or fraudulent usage or activity that does not comply with our Acceptable Use Policy. Based on our analysis, we may take appropriate actions, including, but not limited to, temporarily reducing data speeds, deprioritizing traffic, suspending, or terminating data sessions of users who use excessive amounts of data or engage in heavy, continuous usage that adversely affects our network performance and degrades the quality of service for other customers. We apply various network management techniques and practices to allocate network capacity among users and devices to ensure the best possible experience for users.

5. Congestion Management

World Mobile provides broadband internet access through both cellular services (native & MVNO) and Fixed Wireless Access (FWA) using the CBRS spectrum. To ensure optimal service quality, we implement congestion management practices when necessary:

• Cellular (WM Native & via roaming partners): During network congestion, some users may experience temporary deprioritization based on plan type and usage levels.
• FWA (CBRS-based): During peak congestion, high-bandwidth applications (e.g., streaming, gaming) may be temporarily slowed to prioritize essential traffic such as VoIP and web browsing.
• General Network Usage: Our network dynamically allocates bandwidth to prevent sustained congestion, but speeds may fluctuate during periods of high demand.

These measures only apply during congestion periods and do not affect emergency communications, law enforcement, or public safety services.

6. Application-Specific Practices

World Mobile does not block, throttle, or prioritize any lawful traffic based on content, application, or service type. However, we may:

• Optimize video streaming on certain plans (e.g., limit to 480p on basic plans, allow HD streaming on premium plans).
• Manage P2P file-sharing traffic during congestion to ensure fair bandwidth allocation.

7. Data Prioritization Policy

During periods of congestion, data traffic may be prioritized based on plan types or usage levels to ensure essential services maintain higher priority. Subscribers on premium plans may experience lower likelihood of speed reductions compared to those on basic plans.

8. Video Optimization

To maintain network efficiency, video streaming may be optimized on certain plans:

• Basic Plans: Video streaming may be limited to 480p resolution.
• Premium Plans: High-definition (HD) streaming is available without restrictions.

9. Heavy Data User Policy

Customers who use an extremely high amount of data compared to typical usage patterns may experience temporary speed reductions to ensure network stability and fair access for all users. These thresholds are dynamic and depend on overall network demand.

10. Device Attachment Rules

Customers may use their own devices, provided they are:

• Cellular Services: Compatible with 4G LTE or 5G networks and comply with our IMEI validation policies. FCC approved.
• FWA (CBRS-based): Certified for CBRS operations and meet our technical requirements.
• General Requirements: Devices must not interfere with network operations or other users.

Unauthorized devices may be blocked or limited in functionality.

11. Security Measures

To protect customers and our network, World Mobile employs:

• DDoS mitigation to prevent service disruptions.
• Malware detection and filtering to block malicious traffic.
• Port restrictions on known security vulnerabilities.

12. Performance Characteristics

As seen in Broadband Fact Sheets plans

13. Compliance & Updates

This document is subject to periodic updates. Customers will be notified at least 30 days in advance of any material changes.

For the latest updates, visit: www.worldmobile.io